Terms & Conditions

1. About Aleve

2. Scope of These Terms

These Terms apply to use of our website and, unless a separate written agreement states otherwise, to proposals, subscriptions, projects and services supplied by Aleve Business Solutions OÜ.

If a signed proposal, order form, statement of work or service-specific agreement conflicts with these Terms, the signed document takes priority for that engagement.

3. Website Use

You may use this website only for lawful purposes. You must not:

• Attempt to gain unauthorised access to the website, servers or connected systems.
• Introduce malware, harmful code or automated activity that disrupts the website.
• Copy, scrape, republish or exploit website content without permission.
• Use the website in a way that infringes another person’s rights or applicable law.
• Misrepresent your identity or submit false or misleading information.

4. Services

Aleve may provide services including smart websites, CRM and business automation, AI business solutions, CapturaVoice AI, marketing services, business consultancy, support and related digital services.

The exact scope, deliverables, timescales, responsibilities, pricing and support arrangements will be set out in the relevant proposal, order form or service description.

5. Proposals, Orders and Acceptance

A proposal is valid for the period stated in it. An order becomes binding when the client accepts the proposal, signs the relevant agreement, makes the required payment or otherwise confirms acceptance in writing.

We may decline an order where requirements are unclear, unlawful, technically unsuitable, outside our service scope or where necessary information has not been supplied.

6. Pricing, Invoices and Payment

• Prices are shown in the proposal or relevant service page and may be exclusive of VAT unless stated otherwise.
• Setup fees, subscriptions, third-party fees, advertising spend, hosting, software licences and optional extras will be identified where applicable.
• Invoices are payable within the period stated on the invoice or proposal.
• We may suspend work or access where payment is overdue.
• Reasonable recovery costs, interest or administrative charges may be applied where permitted by law.

Public website pricing is intended to provide transparency. Final pricing may vary where the agreed scope, integrations, content, customisation or support requirements differ from the standard package.

7. Client Responsibilities

The client agrees to:

• Provide accurate information, content, approvals and access within agreed timescales.
• Ensure it has rights to all content, logos, images, data and materials supplied to Aleve.
• Nominate an authorised contact with authority to approve work.
• Review deliverables promptly and provide clear, consolidated feedback.
• Use services lawfully and in accordance with platform and third-party rules.
• Maintain suitable passwords, access controls, backups and internal security.

Delays caused by missing content, access, approvals or instructions may affect delivery dates and may result in additional charges.

8. Delivery, Approvals and Changes

Delivery dates are estimates unless expressly agreed as fixed deadlines. Aleve will use reasonable efforts to meet agreed schedules.

Work outside the agreed scope may require a revised quotation, change order or additional hourly charges. Client approval may be requested before additional work begins.

Where a review period is stated, the client should report material defects or omissions within that period. Minor aesthetic preferences or new requirements are not defects and may be treated as changes.

9. Subscriptions and Recurring Services

Recurring services continue for the billing period stated in the relevant package or agreement. Fees are charged in advance unless otherwise agreed.

Cancellation, renewal and notice requirements are set out in the applicable package or contract. Unless otherwise stated, cancellation does not create a refund for a billing period already started.

Third-party usage charges, messaging costs, advertising spend, premium software or excess usage may be billed separately.

10. Intellectual Property

Aleve retains ownership of its pre-existing methods, templates, systems, code libraries, processes, documentation, know-how and reusable components.

Subject to full payment, the client receives the rights expressly stated in the proposal for the final agreed deliverables. Third-party software, plugins, themes, stock assets, fonts, APIs and platforms remain subject to their own licence terms.

Aleve may display completed non-confidential work in its portfolio or marketing unless the client requests otherwise in writing before publication.

11. Third-Party Platforms and Services

Services may depend on third-party providers such as hosting companies, WordPress, Laravel tools, CRM systems, automation platforms, payment processors, social networks, advertising platforms, analytics services and AI providers.

Aleve is not responsible for outages, policy changes, price changes, account restrictions, discontinued features or failures caused by third-party providers outside our reasonable control.

12. Confidentiality

Each party agrees to protect confidential information received from the other and to use it only for the relevant business relationship. This obligation does not apply to information that is public, independently developed, lawfully received from another source or required to be disclosed by law.

13. Data Protection

Each party must comply with applicable data-protection law. Where Aleve processes personal data on behalf of a client, additional data-processing terms may apply.

14. Warranties and Service Standards

Aleve will provide services with reasonable care and skill. Unless expressly stated in writing, we do not guarantee a particular ranking, revenue level, lead volume, advertising result, conversion rate or business outcome.

Results may depend on market conditions, client participation, budget, pricing, reputation, competition, third-party platforms and other factors outside Aleve’s control.

15. Liability

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation.

To the fullest extent permitted by law, Aleve is not liable for indirect or consequential loss, loss of profit, loss of opportunity, loss of anticipated savings, loss of goodwill or loss caused by third-party systems.

Unless a signed agreement states otherwise, Aleve’s total aggregate liability arising from a particular service is limited to the fees paid by the client for that service during the six months preceding the event giving rise to the claim.

16. Suspension and Termination

Either party may terminate in accordance with the notice terms in the relevant agreement. Aleve may suspend or terminate services immediately where:

• Invoices remain overdue.
• The client materially breaches the agreement and does not remedy the breach within a reasonable period.
• The client uses services unlawfully or creates a security, legal or reputational risk.
• A third-party provider suspends or withdraws a required service.

Amounts already due remain payable after termination. The client remains responsible for arranging transfer, export or backup of its data and accounts within any agreed handover period.

17. Events Beyond Our Reasonable Control

Aleve is not responsible for delay or failure caused by events beyond reasonable control, including internet or cloud outages, cyber incidents, supplier failures, power disruption, natural disasters, industrial disputes, government action, war, civil disturbance or widespread service interruption.

18. Consumer Rights

Aleve primarily supplies business services to SMEs. If you purchase as a consumer, mandatory consumer-protection rights may apply and are not excluded by these Terms.

Where a consumer asks for digital or service work to begin during a statutory cancellation period, separate consent or acknowledgement may be required. Any applicable cancellation rights will be explained before the order is confirmed.

19. Governing Law and Disputes

Unless mandatory law requires otherwise or a signed agreement states differently, these Terms are governed by the laws of Estonia.

The parties should first attempt to resolve disputes through good-faith discussion. If unresolved, disputes will be subject to the competent courts of Estonia, without limiting any mandatory rights available to consumers.

20. Contact

Questions about these Terms should be sent to: